Click any of the questions below for a detailed answer.
How do I get to the login for SalukiNet?
The initial email you received about your new Proxy account gave you a unique URL to access SalukiNet with a temporary password. If you have already accessed SalukiNet and set up your new PIN, navigate to SalukiNet as your normally would.
I was given an action password, but on the reset page, I am asked to supply the old PIN. What do I do?
Please put your Action Password in the box for old PIN on the PIN reset page. Then enter a new PIN according to the directions.
What is a Pin?
PIN is the acronym for Personal Identification Number. It is a password made up of a minimum of 8 letters or numbers that are used to access SalukiNet.
I can’t remember my password/PIN. What do I do?
You can easily change your password by going to the SalukiNet Proxy Login. Fill in your email address, leave your password blank and click Login. Fill in your email address again and select "Forgot Pin". An email will be sent to this address with a unique link and temporary password. Use your action password as the "old PIN" in the PIN reset process. Please note that passwords are case sensitive.
I am trying to reset my PIN and I receive the following: “Your PIN has been disabled; you should have an email with directions telling you how to re-enable your PIN.” I did not receive an email.
If you receive this message, please follow the directions to request a pin reset. Go to the SalukiNet proxy login and fill in your email address, leave your password blank and click login. Fill in your email address and select "Forgot Pin". An email will be sent to your email address with a unique link and temporary password. You will use your action password as the "old PIN" in the PIN reset process. Please note that passwords are case sensitive.
My email address is changing. What do I do?
On your proxy profile page, update your email address and click save. The system will then send two email messages. The first to your old email address to inform you that a request for a change from this address has occurred and if it was done in error, there is a unique link to click to cancel the change. The second email is to your new email address indicating that a change to this address was initiated and a unique link to click confirming the change. Until you respond to one of these requests, your proxy account is locked.
I received an email saying I initiated an email change, when I did not initiate the change.
When a proxy changes their email address, the system will send two email messages. The first to the old email address to inform you that a request for a change from this address has occurred and if it was done in error, there is a unique link to click to cancel the change. The second email is to the new email address indicating that a change to this address was initiated and a unique link to click confirming the change. If you did not initiate the change, click the link to cancel the request.
On the profile page I am asked for an area code and phone number. What do I do?
The area code and phone number are required fields. In order to view your student’s information, these fields must be filled in.
How can I find out what my student has authorized me to see?
Login to SalukiNet. Once you have completed your profile information, you will see the authorizations your student granted you by clicking the tab with your student’s name.
I used to be able to see information, now I can’t. What happened?
Your student is in control of the information that you can view. If you can no longer see an item, please contact your student.
Why can I not see what I expected to see on the list in SalukiNet?
Your student is in control of what is authorized for you. Ask your student to email you the list of authorizations set up for you. If you are expecting to see something else, you need to discuss your needs with your student.
What do I have to do to be able to contact and ask questions to someone at SIU about my student’s information in SalukiNet?
To be able to discuss the information you see on SalukiNet with an official at Southern Illinois University, your student must assign a passphrase as part of your proxy access. You must provide the passphrase before conversation regarding any student information can take place. Please note that passphrase is not accepted by all departments and some departments are not able to discuss student information over the phone.
I am a proxy for more than one student. Why can I see different things on each student?
Each student is able to grant access to their proxy as they see fit. It is possible that you were granted different accesses between students.
I am a proxy for more than one student. How can I see my student’s information in SalukiNet?
For each student that has identified you as a proxy, in SalukiNet there will be a tab with the student's name. By clicking the name tab, you will see the items that your student has authorized.
I am proxy for more than one student. How can I tell which student’s information I am looking at?
When an information item is selected, the information is displayed in a new window. Located in the top right portion of the web page is the name of the student.