Support

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OIT Support

We are here to help

Need technology help? At SIUC SalukiTech is YOUR technology support team. Help is available by phone, email, chat, in-person, or through the help portal. Information and the hours for our help services are listed below.

Contact the SalukiTech Call Center

SalukiTech is available to you by phone or email 24/7—almost every day of the year.

When contacting SalukiTech, have the following information available:

  • your Dawg Tag number
  • your phone number
  • a description of the issue 

Hours

Phone

Email

Chat

Monday – Friday

6:00 am to 12:00 am

Saturday/Sunday

12:00 pm to 5:00 pm

618-453-5155

Toll-Free:

866-718-4357

salukitech@siu.edu

When a technician is available for chat, you will see the chat tab at the top of all OIT web pages


Create a support ticket using the SalukiTech Help Portal


Visit the SalukiTech Service Center 

The SalukiTech Service Center offers help and technology repair right here on campus for students, faculty, staff—and the community. Anyone can bring a device to the service center for repair—just walk up to our window to connect with our team. Some issues are addressed at the service window while you wait, including software installation, security check ups, and simple maintenance. Because the service center is staffed by Dell certified technicians, even sophisticated repairs are usually handle right here on campus. If there is a charge for the service, the SalukiTech Service Center always provides a quote in advance. 


Hours

Phone

Email

Location

Monday – Thursday

8:00 am to 9:00 pm

Friday 8:00am - 6:00pm

Saturday - Closed

Sunday 1:00 pm to 9:00 pm

618-453-2402

salukitech@siu.edu

Morris Library, 1st Floor


SalukiTech Pricing

  • Full Computer Diagnostics & Repair
  • Email & Password Assistance
  • Data Transfer & Recovery
  • Network Connectivity (RezNet, Wireless & Wired)
  • VPN Configuration*