- Computer Learning Centers
- Technology-Enhanced Classrooms
- Departmental Labs
Computer Learning Centers
Office of Information Technology
1000 Faner Drive - Mail Code 4532
Carbondale, Illinois 62901
For installation of department-licensed software on CLC-supported equipment, review the following software installation procedures, then submit a request with proof of licensure to the CLC LAN administrators. These procedures help ensure that students, faculty, and staff have easy, reliable, and consistent access to installed software.
- The number of licensed software installations for any given lab for the duration of an entire semester must equal the number of workstations in the "entire lab". No partial installations are permitted since the functionality of labs is based on a single image.
- Unsupported or Local Software installation requests for temporary or preview purpose only will be considered on an individual basis. Consideration will be based on advance notice, academic or immediate purpose of software, time of academic year coupled with ongoing special projects, staff time to install and test, appropriate licensure or preview authorization, and ability of software to function as intended without impacting regular operation of lab image or security requirements of the lab.
- If after installation, it is determined that Unsupported or Local software interferes with the normal operation or causes negative interaction with Supported Software, the CLC LAN team reserves the right to modify or uninstall the software. An agreement to install software does NOT guarantee its functionality or that it will be installed in the future.
- Software that comes with a student’s textbook and must be installed in order for it to run properly (meaning it will not run from the CD). Must be installed to the lab’s image by the CLC LAN Team. Students are not permitted to install software in any of the CLC labs on campus.
- All Unsupported or Local software will be removed at the end of the academic year unless otherwise specified.
- Software Installation requests for a complete lab installation should be made for each semester in advance. In order to insure availability of the software by the beginning of the semester specified in the request, it should be submitted no later than two weeks prior to the end of the previous semester. For example, if the semester ends on the 15th (last day of finals), requests should be submitted no later than the 1st of the month. Any request submitted after this due date will be implemented as soon as possible at a time left up to the discretion of the CLC LAN team. This will be a time frame by which they deem to be reasonable and appropriate based upon time of academic year coupled with ongoing special projects, staff time to install and test, appropriate licensure or preview authorization, and ability of software to function as intended without impacting regular operation of lab image or security requirements of the lab.
- Requests should be forwarded to the CLC LAN Team. If you wish to keep your software installed longer than one semester in the current academic year, specify which semesters.
- Additional licenses and upgrades are treated as new requests and must be submitted in advance, before the end of the previous semester.
- Temporary or special preview software requests meeting above required criteria for consideration and approved by the CLC LAN Team for installation (see Requirements, #3 above) must be submitted no less than 10 working days in advance. License and/or preview authorization from the publisher is required even for temporary installation. This is not full semester software, which is required in advance before the end of the previous semester, but special preview for temporary use only.
- Responsibilities of Computer Learning Centers
- CLC LAN Team will test to insure that the software is network compatible and load without errors in the lab environment prior to actual installation in the lab.
- CLC Network Administrator will provide notification of denial or approval of the installation of semester or temporary software.
- CLC Lab Manager will post and update a list, on the Intranet, of what software is installed per semester per lab as well as workstation hardware specifications and operating system platform.
- CLC LAN Team will provide a current test bed machine in the IT Staff Training Room located in Faner 1033 to test software package feature functionality.
- CLC Network Administrator will contact you at the end of each academic year concerning the retention of the software for the upcoming year.
- Responsibilities of Requester
- The Requester will purchase the software and appropriate numbers of licenses for each requested software title and provide a copy of license documentation and software to the CLC Network Administrator to install.
- Requester is responsible for providing software that runs on the labs’ version of the operating system and testing the software’s features to see if they are working correctly. CLC LAN Team cannot know every aspect of every software package and if it is working as expected. The Requester should test the software well in advance of the date it will be used. Troubleshooting can take time and Requester is encouraged to provide a technical support number from the publisher of the software.
- The Requester is responsible for informing CLC LAN Team of the requirements for the unsupported software such as multimedia options, version of Internet browser required, special browser plug-ins, printer options, etc., as applicable.
- Requester will be responsible for providing end-user education on the use of the unsupported and local software.
- Responsibilities of End-users
- End-users will not be permitted to install any software on lab computers. This includes software that accompanies textbooks.
- If a problem arises with an installed piece of software in a lab, End-users are encouraged to consult a Lab Tech on duty, the CLC Lab Manager or CLC Network Administrator.
- Questions on how to use special features of unsupported software and local software should be directed back to the faculty using the software to teach.
Requester: Faculty, staff, and approved guests requesting software installation
Support: Installation, Upgrade, Licensure, Management, and Maintenance of Software.
Software Support Categories
Local Software: Software that, is locally written and developed and supported by the local author
Supported/Licensed: Software packages that the CLC LAN team makes regularly available, maintains licensure for, manages, upgrades and supports.
Unsupported: Software packages made available by CLC LAN team, for which CLC LAN team does not take responsibility nor provide end-user education.
The requester must provide proof of licensure & proof of the number of licenses with the request for software Installation or the software will not be loaded. See SIU Software Piracy policy.