OIT Coronavirus Response

Main Content

Technology Resources and Support

The Office of Information Technology has been working closely with University Administration to monitor the situation surrounding the COVID-19 virus. With the recent updates, we have compiled these resources to help the University community continue their work. Whether you are working (or taking classes remotely) or continuing your work on campus, we are here to support you. We will continue to monitor the situation and update this page as necessary.

Have a question or need technology support? Contact SalukiTech!

A-Z Resource Listing

BigDawg HPC Cluster
The University's BigDawg High Performance Computing Cluster (HPCC) is a 34.7 TeraFLOP computing cluster that offers computing speeds comparable to the fastest academic HPCC in the world. Need assistance with or training for BigDawg, contact a Research Computing staff member.

Campus Announcements
As updates surrounding the Coronavirus come in, the University Administration will share those updates and their responses to them, on their Campus Announcements page.

Coronavirus (COVID-19) FAQs
The University has compiled a list of Frequently Asked Questions regarding the virus and measures the University will be taking in response.

Computer Learning Centers
The Computer Learning Centers (CLCs) are the computer labs and classrooms managed by the Office of Information Technology. The CLCs are open to all SIU students, faculty, and staff.

Cybersecurity
The Office of Information Technology (OIT) wants to remind staff who are working remotely to be diligent in their cybersecurity precautions. OIT has prepared a short Cybersecurity Guide for your use.

D2L (MyCourses)
Use Desrire2Learn (D2L) to access course content, your assignment dropbox, quizzes, discussions, chat, and other useful features. Contact SalukiTech at 618/453-5155 or by email at salukitech@siu.edu for support. D2L instructions are also available online. 

Emergency Alerts
The University will send emergency updates to your University email and/or cell phone number. If you haven’t already registered for these alerts, make sure to do so! If you have already signed up, now is a good time to verify that all of your information is still correct. View instructions for faculty and staff or for students.

Microsoft Teams User Guides
Microsoft Teams brings everyone together in a shared workspace where you can collaborate in real-time by starting chats, conducting meetings, sharing files, and working with various apps—all online and in one location! View our User Guides to learn how to use Microsoft Teams whether you’re on campus or working remotely.

Please note: Microsoft Teams, OneDrive, and MoveIT are approved by the University for cloud storage and access of University work. Tools such as Google Drive and DropBox are not approved for University work.

MoveIT
MoveIT is a secure file service that allows students, faculty, and staff to store and share files remotely. Although this service allows users to upload and share any file type, it is especially useful when there is a need to share sensitive information. To learn how to use MoveIT, read the MoveIT User Manual.

Please note: Microsoft Teams, OneDrive, and MoveIT are approved by the University for cloud storage and access of University work. Tools such as Google Drive and DropBox are not approved for University work.

OneDrive
OneDrive is Microsoft’s cloud storage service that allows you to securely store all of your important files in one location and access them virtually from wherever you are or from whatever device. Think of OneDrive as a computer hard drive that you store all of your files to, except it’s on the internet and offers several useful features.

Please note: Microsoft Teams, OneDrive, and MoveIT are approved by the University for cloud storage and access of University work. Tools such as Google Drive and DropBox are not approved for University work.

Remote Desktop
Many individuals across the University have the ability to connect to their office desktop computer remotely. This allows them to work with applications and documents that are stored or accessed directly from that device. Learn more about
using Remote Desktop for Windows or Remote Desktop for Mac.

Request Software
The Office of Information Technology maintains licenses for a variety of software titles used for academic instruction and research purposes. This software is generally available for distribution to full-time faculty and staff at no cost or for reduced rates. Student and staff options are available for most software. View our Software List and submit a request.

SalukiNet
SalukiNet provides access to all of the information, tools, and services available to students, faculty, and staff.

SalukiTech Self Help Library
SalukiTech has created a listing of instructions to assist faculty, staff, and students with common Unviersity software and tools.

SIU Email
SIU Email is provided through Microsoft’s Office 365 Outlook application. Outlook and the rest of the Office 365 applications are available at office.siu.edu. You will need to use your DawgTag (SIU85XXXXXXX) and associated password when prompted to enter your User ID and password. 

Software Installation Tutorials
You received a software license, but don’t know how to install it—now what? SalukiTech has online installation tutorials for most software packages. View the installation tutorial page to learn more. If your software is not listed or you need additional help, contact SalukiTech directly by sending an email to salukitech@siu.edu or calling them at 618/453-5155.

Technology Support (SalukiTech)
SalukiTech provides students, faculty, and staff with technology-related support and assistance. Support is available by phone, live chat, email, and the SalukiTech Help Portal. View their website for business hours and contact information.

VDI
Virtual Desktop (VDI) is now available for off campus uses for those needing specific software or computer classroom environments.

VPN Request Information
VPN allows you to access files and certain webpages that require you to be on campus, from wherever you are. If you are working from home, you can submit a request for VPN access to make sure that you can continue your work without missing anything you need.

Please note: You do not need VPN to access University email, Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams, etc.), SalukiNet, or D2L. You should only request VPN if you need remote access to tools such as CMS, Banner, Advance, departmental shared drives, or University servers.

VPN Setup Instructions
Once your request for VPN access is approved, the setup process may be confusing. We have provided instructions on how to setup the software and login for the first time for Windows, Mac, Android, iOS, and Linux.