DNS (Domain Name System) | Office of Information Technology | SIU

Users/Customers

Staff

Service Provisioning

IP and subnet requests are accepted from the LAN admin.

Supported Environment/Services

Windows, Mac, Linux

Technical Support Contact Information

SalukiTech :

• Phone: 618-453-5155
• Chat: https://salukitech.siu
• Online Help Request: https://ithelp.siu.edu

SLA Response Times

SLA response times operate on a continuum and the department assigned to your incident will select the SLA based on the details you include in the incident and the number of individuals impacted.

Service Request Response:

 Incident Response (Get Help):

For customer submitted issues:

*Emergency incidents require that the customer be reachable via phone and that the phone number is documented in the incident.  Any customer that does not respond to phone queries will have their ticket downgraded.  If the issue requires us to rely on an outside vendor for assistance, we may be unable to meet the posted response times.

For service related issues:
Our services are monitored.  We are notified upon most service failures, and treat service outages as critical events require the service managers / process owners to begin working on the problem within 30 minutes of notification unless we deem the problem to be low impact (little to no client impact).

Maintenance Schedule

This service is governed under SIUC Change Advisory Board.  Please see this site for details:
https://oit.siu.edu/routine-maintenance-periods.php

Hours Of Operation

Normal support hours are 8am-4:30pm M-F.

Helpful Information