Our Frequently Asked Questions (FAQ) make it easy for you to find answers to your most pressing inquiries. If you can’t find your answer here, please feel free to contact us.
- Access to SIS
- Click on the ‘Request Access to SIS’ link.
- Enter your Network ID/password to login.
- Enter your supervisor’s email address for approval.
- Select the modules you would like access to. (i.e., Banner, Argos, SSC, Degee Works, etc.)
- Read the terms and conditions clause. Click the checkbox to agree.
- Click Enter to complete the request.
- You move to a new department and are now under a new job classification
- OR you move to a new department and are now under a new position classification
- OR you move to a new department and your job and position classification changed
- Admin Pages
- Download the zip file from that page to a location on your PC.
- Extract the file.
- If you have 7-Zip on your PC, right-click the file, go to the 7-Zip menu, and click Extract to “Client_Prod\”.
- DO NOT simply double-click the zip file. Doing so will show you the contents of the zip file without actually extracting it, and step #3 will not work correctly.
- Double click the jar file located inside the directory you just created.
- Enter your Network ID and password to log in.
- Degree Works
- Determine requirements needed to fulfill for degree completion
- View individual course grades, cumulative GPA, and major GPA.
- Determine courses taken or transferred, and how courses may count towards degree or elective credit.
- View how coursework could be applied toward another major, minor or concentration using the “What If” option.
- Estimate the number of semesters remaining for degree completion.
- Learn the prerequisites and corequisites for courses.
- Degree Works may not have refreshed since a change was made (the information is refreshed nightly).
- There could be some paperwork that needs to be completed. For example, if you have completed transfer courses, it is possible that the university has not received an official transcript or the coursework is pending departmental review. Check with your academic advisor if your transcript or audit does not reflect transfer work you have completed.
- A substitution or waiver for a course requirement may not have been processed yet. Check with your advisor to inquire about the status of the substitution or waiver.
- Final grades have not been processed for the end of the semester.
- Must be a minimum of 16 characters and a maximum of 30 characters
- Can, but does not have to, use mixed case, numbers, or special characters
- Maybe in in a form of a passphrase, e.g. “Ihave2Saluk1Dawgs!”
- Special characters NOT allowed: @$&(),<>`;=# and a space
- Password expires every 365 days
How to I request access?
To request access to one or many of the services SIS has to offer, click on the link ‘Request Access to SIS’ and follow the instructions. If you are requesting access to systems that require training, training MUST be completed prior to requesting access.
The steps to complete a request are:
Once you complete the request, approval requests will be sent to your supervisor, the Functional Security Officer and the Enrollment Management Data Officers (Admissions, Registrar Office, Bursar, Financial Aid). Once IT receives all the approvals, IT will grant your access and an email will be sent to the user that requested access.
I currently have access and will be transferring to a new department. What happens to my access?
If you meet any of the following criteria below, we will revoke your access and you will need to request access with your new department and new supervisor:
A member of my staff is leaving. How do I revoke his/her access?
Please send an email to email@example.com with the name and dawgtag of the user.
What ID and password do I use to log into Admin Pages?
We have enabled single sign-on for Admin Pages. If you are asked for a username and password, use your Network ID and network password.
Why did we upgrade and now have to use Admin Pages?
Banner 8 INB was desupported December 2018. Admin Pages will allow SIU to maintain adherence to regulatory and software updates.
Will my INB shortcuts work with Admin Pages?
Please review the Comparison of Shortcuts documentation between Banner 8 INB and Admin Pages.
What browsers does Admin Pages support?
Most modern browsers can be used for Admin Pages (Chrome or Firefox preferred). Ironically, Internet Explorer (the preferred browser for Banner 8) does not handle Admin Pages very well.
Can the Admin Pages color scheme be changed?
No, unfortunately not at this time.
Ellucian (Banner’s parent company) has released a statement stating personal color choices is on the backlog, but not yet scheduled for a particular release.
How do I resolve the “invalid username/password; logon denied” error?
We are working with Ellucian to resolve this issue. In the meantime, go ahead and click “OK”. When you get the next question “Would you like to log out or return home?”, please select “Return Home”.
What ID and password do I use to log into Appworx?
Please use your Network ID and network password to log into Appworx.
How do I start Appworx for the first time?
Click on the “Appworx” link under LOGIN QUICKLINKS on the right side of the page (or click here). On that page is a link to download the Appworx client. To start Appworx:
After the Appworx client has been downloaded for the first time, you only need to perform step #3 and step #4 to open Appworx again.
After I log into Appworx, I get an RmiServer Error. What should I do?
Click Ok. You are seeing this error because you have access to the report/process that completed in error.
What ID and password do I use to log into Argos?
Please use your Network ID and network password to log into Argos.
What browser is supported for Argos?
Beginning on 2/5/2019 all browsers are compatible with Argos.
How do I access Argos if I am not a Windows User?
When I attempt to start Argos, I get a pop-up window. What should I do?
Please follow these instructions.
When I attempt to start Argos, the “Argos Evisions” screen appears along with a little rotating circle and the message “Loading…” but nothing seems to happen and it says I need to download and install the Evisions Applicaion Launcher. What do I do?
Please follow these instructions.
What is the Enrollment Cube?
The Enrollment Cube is used to manipulate and present elements of Enrollment in a format that is easily understood. This data is stored in the data warehouse. If interested in using the Enrollment Cube, review the Enrollment Cube documentation.
What ID and password do I use to log into the Bolt-on interface?
We have enabled single sign-on for Bolt-on access. If you are asked for a username and password, use your Network ID and network password.
What is Degree Works?
Ellucian DegreeWorks is a comprehensive academic advising, transfer articulation, and degree audit solution that aligns students, advisors, and institutions to a common goal: helping students graduate on time. It is a degree audit program and academic advising tool designed to assist students and advisors in reviewing degree progress.
What are the benefits of using Degree Works?
What ID and password do I use to log into Degree Works?
We have enabled single sign-on for Degree Work’s access. If you are asked for a username and password, use your Network ID and network password.
What browsers are supported?
Firefox, Edge, and Internet Explorer are known to work with Degree Works. Chrome has a known issue where it shows a blank screen instead of the audit and is an unsupported browser at this time.
Is Degree Works the same as a transcript?
No. Degree Works is an unofficial audit of your coursework, as well as an outline of requirements still needed to complete your program of study. To order an official SIU transcript see the SIU transcript request policy.
How is a degree evaluation different than a transcript?
A degree evaluation is a tool to provide students and academic advisors with academic information related to a student's individual degree progress. It displays courses required and completed for a specific degree program. A student transcript is the official university record and provides a chronological list of courses completed and other academic information. Official transcripts must be requested from the Transcripts Office.
Which students can use Degree Works?
Currently, DegreeWorks is available to all degree-seeking undergraduate students who have catalog years from 2012-2013 to the present. Students with prior catalog years will work with their academic advisor to develop their individual plan. Degree Works does not replace academic advisement. Advisors, faculty, and selected staff will also have access for the purpose of supporting your progress through your academic career.
How current is student information in Degree Works?
The information in Degree Works is refreshed each night. Any changes made today will be seen in Degree Works tomorrow. Academic advisors may also refresh student information within the platform when a record is updated.
Can students register for classes in Degree Works?
No. Degree Works is a snapshot of courses in-progress, planned, and in academic history. Student self-registration will continue to be handled through Salukinet. Students will see their academic advisor for their updated student education plan, semester courses and Registration User Number (RUN).
Are student grades visible in DegreeWorks?
Yes, once grades have been processed at the end of the semester grades are viewable in Degree Works following the nightly refresh; however, though grades are viewable in Degree Works (and Salukinet) once posted, final grades are not available in Degree Works until after the final grading period for the University has ended. Courses in-progress are listed with an "IP" grade.
Is there a viewable list of all of the classes a student has taken and how many classes left to fulfill requirements?
Yes, to see a printable list of courses taken at SIU as well as transfer courses, go to the Audit tab and click on the Class History link at the top. To identify requirements that you still need to complete, look for unchecked boxes. DegreeWorks is laid out in block format displaying degree, major, minor, and concentration requirements information. Even if a student has a hold, they will be able to view their Audit on Degree Works. The Audit is not an official transcript.
Who does a student contact if they believe their academic information is incorrect?
Students should consult their academic advisor for a review of your audit.
What are the benefits of using Degree Works?
There could be several reasons.
Can a student update information in Degree Works?
Students cannot update course information in DegreeWorks. Students may initiate changes to their academic program by contacting the academic advisement office offering the major/minor/concentration to review requirements. Students can complete a "What If" analysis for a major and minor they are considering prior to requesting the change.
How do I reset my ePrint password?
To reset your ePrint password, please follow these instructions.
What ID and password do I use to log into ePrint?
ePrint uses your database username and password. This is the same password that Xtender and Workflow use.
What if my ePrint password expires?
If your ePrint password expires, you will get the following error message when you try to login: “Your Banner password has expired. Change your password in Banner before attempting another login.” Please follow the password reset instructions to reset your password.
Which repository should I use?
There are different repositories for different departments. Please check with the report owner to find which repository you need.
What ID and password do I use to log into Navigate?
We have enabled single sign-on for Navigate. If you are asked for a username and password, use your Network ID and network password.
How is Navigate used?
Navigate is SIUC’s designated system for scheduling students’ academic advisement appointments, documenting appointments (electronic notes), monitoring students’ academic progress, and proactively identifying and supporting students who are in need of extra assistance. In addition, tutoring centers can utilize Navigate to schedule and track tutoring appointments.
How often is the data in Navigate updated?
Information is updated each night. Updates reflected in SIS today, will not be available in Navigate until tomorrow.
Which students are represented in Navigate?
All student population (undergraduate, subsequent degree, non-degree (non-matriculated) and graduate) are represented.
Does a student have access to Navigate? Will they be able to see everything I can?
No, the student view is limited. Students only have access to schedule appointments.
How do I create an advising appointment campaign?
Please follow the Steps listed in creating an Advising Appointment Campaign document.
I understand I need to setup my availability for advisement appointments, drop-ins, and campaigns. How do I do this?
Please follow the documentation Setting Up Your Availability.
I would like to add a service or a new location to my Kiosk or Appointment Center. How do I do this?
Please submit a service request to add this enhancement to Navigate. Click on the link ‘Submit a Service Request’ under Login Quicklinks on the right side of this page. A team member for SIS will then reach out to you.
What ID and password do I use to log into ODS/EDW database?
Your ID will be the same ID as your Network ID (SIU85XXXXXXX). Your ODS/EDW database password is a unique password and might not necessarily match your Network password (unless you purposely set it to be the same.)
Are there any ODS/EDW password best practices I should know?
Yes, your ODS/EDW password:
I have forgotten my password. How do I reset my password?
Please create a ticket by clicking ‘Report a Problem’ on the right side of this page. This ticket will be routed to SIS and we can help assist in changing your password.
When is ODS refreshed?
ODS is refreshed twice overnight. The first refresh is 8:30 p.m. daily except for Saturday. The second refresh is daily at 3 a.m.
Do I have access to SalukiNet?
All faculty, staff, and students have access to SalukiNet.
What ID and password do I use to log into SalukiNet?
Please use your Network ID and network password to log into SalukiNet.
How do I use SalukiNet?
Please read over the SalukiNet portal document for a quick overview.
How do I view my class lists from SalukiNet?
Please read over the Viewing Class Lists document.
How do I enter a registration override from SalukiNet?
Please read over the Registration Override documentation.
How to I enter grants from SalukiNet?
Please read over Entering Grades document.
What ID and password do I use to log into Workflow?
We have enabled single sign-on for Workflow. If you are asked for a username and password, use your Network ID and network password.
Why do I have to click a worklist item twice to get it to launch Admin Pages?
If this session of workflow has already launched an Admin Page and you have subsequently closed that Admin Page, worklist items may require two clicks before executing.
Why do I have multiple Admin Pages opening from Workflow?
This is a known issue that we are currently working with the vendor to resolve.
Why does Workflow open an Admin Page when I already have an Admin Page open?
When a worklist item launches an Admin Page, the Admin Page must be initiated from Workflow. Otherwise, the Workflow Submit and Release icons on the toolbar are not available.
Why doesn't Workflow launch my Admin Page?
Please confirm that your pop-up blocker has *.siu.edu to this list of allowed sites. You might be hearing a clicking sound and see a red exclamation point with a yellow sunburst over the cursor if the pop-up blocker is blocking the site.
How do I reset my password in Xtender Document Manager?
To reset your Xtender password, please follow these instructions.
What ID and password do I use to log into Xtender?
Web Xtender is single sign-on and does not require a password. Document Manager and Image Capture use your database username and password. This is the same password that ePrint and Workflow use.
How do I unhide the indexing window?
To unhide the indexing window click on the small blue box with a white arrow inside it located in the middle of the page on the right hand side. If you want to hide the index window you can click the box again to hide it.
I am in Admin Pages and click on the Xtender Retrieve Document icon and nothing happens.
Your pop-up blocker might be stopping the new page to appear. Try adding *.siu.edu and *.siuc.edu to the trusted sites in your browser.
My batch status says I am scanning or indexing and it will not let me do anything. What should I do?
Your batch needs to be reset. Please click ‘Report a Problem’ on the right side of this page and fill out the contents. In your description of the problem, make sure to document the batch name you want reset. We can then reset it back to idle for you.
What character can I use for a wildcard when querying in Xtender?
The asterisk *
Is there a way to make scanner configuration changes save in Image Capture and Document Manager?
If scanner settings are not saving, it is usually because you are not an administrator on the PC. The LAN Admin may need to modify your permissions on the workstation you use for scanning.
Do I need to install Captiva Cloud Toolkit?
If you are only viewing documents, then no, you do not need to have the Captiva Cloud Toolkit installed locally on your computer. If you are scanning documents into AppXtender, then yes, you will need to have the Captiva Cloud Toolkit installed locally on your computer.
How do I navigate through WebXtender 16.3?
Click here to view WebXtender User Guide