A-Z Resource Listing

BigDawg HPC Cluster
The University's BigDawg High Performance Computing Cluster (HPCC) is a 34.7 TeraFLOP computing cluster that offers computing speeds comparable to the fastest academic HPCC in the world. Need assistance with or training for BigDawg, contact a Research Computing staff member.

Campus Announcements
As updates surrounding the Coronavirus come in, the University Administration will share those updates and their responses to them, on their Campus Announcements page.

Coronavirus (COVID-19) FAQs
The University has compiled a list of Frequently Asked Questions regarding the virus and measures the University will be taking in response.

Computer Learning Centers
The Computer Learning Centers (CLCs) are the computer labs and classrooms managed by the Office of Information Technology. The CLCs are open to all SIU students, faculty, and staff.

Cybersecurity
The Office of Information Technology (OIT) wants to remind staff who are working remotely to be diligent in their cybersecurity precautions. OIT has prepared a short Cybersecurity Guide for your use.

D2L (MyCourses)
Use Desrire2Learn (D2L) to access course content, your assignment dropbox, quizzes, discussions, chat, and other useful features. Contact SalukiTech at 618/453-5155 or by email at salukitech@siu.edu for support. D2L instructions are also available online. 

Emergency Alerts
The University will send emergency updates to your University email and/or cell phone number. If you haven’t already registered for these alerts, make sure to do so! If you have already signed up, now is a good time to verify that all of your information is still correct. View instructions for faculty and staff or for students.

Microsoft Teams User Guides
Microsoft Teams brings everyone together in a shared workspace where you can collaborate in real-time by starting chats, conducting meetings, sharing files, and working with various apps—all online and in one location! View our User Guides to learn how to use Microsoft Teams whether you’re on campus or working remotely.

Please note: Microsoft Teams, OneDrive, and MoveIT are approved by the University for cloud storage and access of University work. Tools such as Google Drive and DropBox are not approved for University work.

MoveIT
MoveIT is a secure file service that allows students, faculty, and staff to store and share files remotely. Although this service allows users to upload and share any file type, it is especially useful when there is a need to share sensitive information. To learn how to use MoveIT, read the MoveIT User Manual.

Please note: Microsoft Teams, OneDrive, and MoveIT are approved by the University for cloud storage and access of University work. Tools such as Google Drive and DropBox are not approved for University work.

OneDrive
OneDrive is Microsoft’s cloud storage service that allows you to securely store all of your important files in one location and access them virtually from wherever you are or from whatever device. Think of OneDrive as a computer hard drive that you store all of your files to, except it’s on the internet and offers several useful features.

Please note: Microsoft Teams, OneDrive, and MoveIT are approved by the University for cloud storage and access of University work. Tools such as Google Drive and DropBox are not approved for University work.

Remote Desktop
Many individuals across the University have the ability to connect to their office desktop computer remotely. This allows them to work with applications and documents that are stored or accessed directly from that device. Learn more about using Remote Desktop for Windows or Remote Desktop for Mac.

Request Software
The Office of Information Technology maintains licenses for a variety of software titles used for academic instruction and research purposes. This software is generally available for distribution to full-time faculty and staff at no cost or for reduced rates. Student and staff options are available for most software. View our Software List and submit a request.

SalukiNet
SalukiNet provides access to all of the information, tools, and services available to students, faculty, and staff.

SalukiTech Self Help Library
SalukiTech has created a listing of instructions to assist faculty, staff, and students with common Unviersity software and tools.

Secure Home Network Guide
The Safety Safety, Health, and Consumer Council has provided a guide on securing your home network. Get useful tips and information from experts on how to securely work or attend classes from your home.

SIU Email
SIU Email is provided through Microsoft’s Office 365 Outlook application. Outlook and the rest of the Office 365 applications are available at office.siu.edu. You will need to use your DawgTag (SIU85XXXXXXX) and associated password when prompted to enter your User ID and password. 

Software Installation Tutorials
You received a software license, but don’t know how to install it—now what? SalukiTech has online installation tutorials for most software packages. View the installation tutorial page to learn more. If your software is not listed or you need additional help, contact SalukiTech directly by sending an email to salukitech@siu.edu or calling them at 618/453-5155.

Technology Support (SalukiTech)
SalukiTech provides students, faculty, and staff with technology-related support and assistance. Support is available by phone, live chat, email, and the SalukiTech Help Portal. View their website for business hours and contact information.

VDI
Virtual Desktop (VDI) is now available for off campus uses for those needing specific software or computer classroom environments.

VPN Request Information
VPN allows you to access files and certain webpages that require you to be on campus, from wherever you are. If you are working from home, you can submit a request for VPN access to make sure that you can continue your work without missing anything you need.

Please note: You do not need VPN to access University email, Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams, etc.), SalukiNet, or D2L. You should only request VPN if you need remote access to tools such as CMS, Banner, Advance, departmental shared drives, or University servers.

VPN Setup Instructions
Once your request for VPN access is approved, the setup process may be confusing. We have provided instructions on how to setup the software and login for the first time for Windows, Mac, Android, iOS, and Linux.

Frequently Asked Questions

1. How do I access my SIU email?
To access your SIU email, simply go to office.siu.edu in your internet browser. You will need to use your Network ID (SIU85XXXXXXX) and associated password when prompted to enter your User ID and password.

2. How do I get access to OneDrive?
By default, you have a OneDrive account that holds up to one terabyte of storage. To access OneDrive, start by going to office.siu.edu in your internet browser. You will need to use your Network ID (SIU85XXXXXXX) and associated password when prompted to enter your User ID and password. Then you will need to click on the App Launcher, the button in the upper right-hand corner of the screen with nine dots. From there, you will select OneDrive.

3. How do I access my SIU office computer from home? 
You will need to work with your Desktop Support personnel to have Remote Desktop enabled on your SIU Office computer.

4. How do I access Microsoft Teams on the web? 
To download and install Microsoft Teams, start by going to office.siu.edu in your internet browser. You will need to use your Network ID (SIU85XXXXXXX) and associated password when prompted to enter your User ID and password. Then you will need to click on the App Launcher, the button in the upper right-hand corner of the screen with nine dots. From there, you will select Teams.

5. How do I access Microsoft Office (Word, Excel, PowerPoint, etc.) on the web?
To download and install Microsoft Teams, start by going to office.siu.edu in your internet browser. You will need to use your Network ID (SIU85XXXXXXX) and associated password when prompted to enter your User ID and password. Then you will need to click on the App Launcher, the button in the upper right-hand corner of the screen with nine dots. From there, you will select Teams.

6. How do I request other software for academic or research purposes?
The University provides many software titles for academic and research purposes for student, faculty, and staff use. You can view a listing of available software on the SalukiTech Software page.

7. Where should I store my files?
Microsoft Teams, OneDrive, and MoveIT are approved by the University for storage and access of University work. These applications ensure that your files are secure whether you are working on them independently or with others. Tools such as Google Drive and DropBox are not approved for University work.

8. How do I share files securely?
MoveIT is a secure file service that allows students, faculty, and staff to store and share files remotely. Although this service allows users to upload and share any file type, it is especially useful when there is a need to share sensitive information. To learn how to use MoveIT, read the MoveIT User Manual.

9. Who can I call for technology help? 
SalukiTech is available to assist you with your technology questions. They can be reached at 618/453-5155, salukitech@siu.edu, or by submitting a help ticket.

10. How do I access tools like Banner, Advance, CMS, departmental shared drives, or SIU servers remotely?
You will need to have VPN access, the Cisco AnyConnect Client software on your computer, and the DUO application on your cellular device.

11. What campus resources are available without the use of VPN? 
You can access SIU Email, Microsoft Office 365 applications, Microsoft Teams, OneDrive, and MoveIT without VPN access.

12. What campus resources require the use of VPN? 
University tools or applications that require secure access to function such as CMS, Banner, Advance, departmental shared drives, and University servers will require the use of VPN.

13. What is VPN?  
Virtual Private Network (VPN) allows faculty, staff, and approved students to access files, technology tools, and certain webpages from remote locations such as your home that would normally require you to be on campus.

14. How do I request access to the campus VPN?  
VPN can be requested by submitting a VPN Access Request form. Before you request VPN access, please determine if it is necessary by reviewing questions 11 and 12 above.

15. What software do I need for VPN? 
You will to need to download and install the Cisco AnyConnect Client software on your computer. Choose the appropriate Setup Instructions based on your operating system. If you are using an SIU-owned computer, you might need assistance from your Desktop Support personnel to install this for you.

You will also need to install DUO on your cellular device. This download is part of the VPN setup process.

16. How do I download the VPN software? 
Once you have requested access (see question 14), you will to need to download and install the Cisco AnyConnect Client software on your computer. Choose the appropriate Setup Instructions based on your operating system. If you are using an SIU-owned computer, you might need  assistance from your Desktop Support personnel to install this for you.

You will also need to install DUO on your cellular device. This download is part of the VPN setup process.

17. What is Duo? 
Duo is a two-factor authentication (2FA) application. It is a method in which a user is granted access to certain websites or applications after successfully verifying two pieces of information to  authenticate.

18. How do I request access to Duo? 
You do need to request access to Duo. It is available to download from the Google Play Store or the Apple Store depending on your device.

19. How do I install Duo?
It is available to download from the Google Play Store or the Apple Store depending on your device.

20. Is there anything I should do with my University Computer before taking it home?
We recommend that you take a screenshot of your IP configuration. This is done by opening a Command Prompt (typing CMD in the Windows Search bar in the bottom left of your screen) then entering ipconfig /all. Once the page loads, take a screenshot and save it in a location you can locate easily access from home. You may also take a picture of it with your phone.

21. What are the hours of the Computer Lab in Morris 139?
The Morris 139 lab is open Monday - Friday from 10:00 a.m. to 4:00 p.m. see the Morris Library page more information on their available services.

22. What are the hours of the Computer Learning Centers (CLCs)?
The CLCs are running on an abbreviated schedule at this time. They are open daily from 8:30 a.m. to 4:30 p.m.

23. Do we have more instructions for setting up VPN?
Yes, a member of the Desktop Support team created a VPN installation video to help guide you through the process.

24. Is there a list of software available through the Virtual Desktop (VDI)?
Yes, a listing of available software through VDI has been made.

25. How do I access the Virtual Desktop (VDI) from a web browser?
The Desktop Support team has created a set of instructions to walk you through the process of accessing VDI from a web browser.

26. Can I access the Virtual Desktop (VDI) without using a web browser?
Yes, you can install the VDI client application on your computer. Then you would use the VDI client application to access the VDI.

27. Why can’t I power off or reboot my University computer anymore?
A setting was changed to keep machines powered on. The decision to temporarily change this setting was made because of the number of individuals remoting in to their University computer from home. Many of these individuals have accidentally powered down their University computer from home. They should have just ended the connection to the University desktop. Until someone was able to go to the University computer and power it back on these individuals were unable to work.

28. Is Adobe Creative Cloud available for home use on a temporary basis?
Yes, as a result of campus closures, student and teacher access to Adobe Creative Cloud in labs and classrooms is limited. Adobe has provided temporary "work-at-home access" for impacted students and teachers, so that they can continue their work remotely. Access is available until July 6, 2020 (previously May 31, 2020) or until classes resume face-to-face instruction, whichever is sooner. Adobe will update this date based on how the situation evolves. Requesting access to a temporary license of Adobe Creative Cloud is by completing a simple request form.

Frequently Asked Questions

1. How do I access my voicemail from off campus?  
    a. Dial 618/453-5950 from your phone. 
    b. At the prompt enter your mailbox number, your 7-digit phone office phone number. 
    c. Press the # key. 
    d. At the prompt enter your voicemail password. 

2. Who do I contact if I need help resetting my voicemail password? 
Call Telecommunications Customer Service at 618/453-2484. 

3. Can I forward my calls from my office phone to my personal phone? 
Yes, if the Call Forward – Remote Access feature has been enabled on your phone. If you need this feature added to your phone call Telecommunications Customer Service at 618/453-2484. 

4. What are the steps for Forwarding Calls? 
To activate Forwarding Calls, follow the step-by-step procedures on the Telecommunications website.   

5. What is the Soft Client VOiP phone? 
The Soft Client phone is a computer-based phone system that is used by a limited number of users across campus. This system is commonly used by individuals in call centers. 

6. How do I setup the Soft Client phone on my personal computer? 
As an existing user of the Soft Client phone, you will need to have access to the setup file. If you do not have the file, ask your supervisor or Desktop Support personnel about obtaining a copy of the file.

Once you have the file on your computer, you will need to install it. Setup instructions are available on the Telecommunications website. 

What do you need to work remotely?