SalukiTech Solution Center

Get help by phone, email, live chat, or in-person

The SalukiTech Solution Center provides help to faculty, staff, and students over the phone, by email, chat, in-person, or through the help portal. The SalukiTech team provides solutions to get you up and running quickly, and works to make the experience as stress-free as possible. We look forward to helping you!

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Self Help Library

The SalukiTech Solution Center offers help and technology repair right here on campus. Anyone, including students, faculty, staff, and the community can bring a device to the Solution Center for repair—just walk up to our window on the 1st Floor of Morris Library to connect with our team. Some issues are addressed at the service window while you wait, including software installation, security checkups, and simple maintenance. Because Dell certified technicians staff the Solution Center, even sophisticated repairs are usually handled in-house. If there is a charge for the service, the Solution Center will provide a quote in advance.

Fall 2019 Hours

Front Desk
Monday-Thursday	Friday	Saturday	Sunday
8 a.m. - 10 p.m.	8 a.m. - 6 p.m.	10 a.m. - 6 p.m.	1 p.m. - 9 p.m.
Windows/Intake Hours
Monday-Friday		Saturday-Sunday
8 a.m. - 6 p.m.		Closed
Quick Fix Hours
Monday-Friday		Saturday-Sunday
8 a.m. - 6 p.m.		Closed

*Note: Hours during University holidays and breaks may vary.

Map of Morris Library first floor

The SalukiTech Solution Center is available to you by phone, email, and live chat—almost everyday of the year.

When contacting the Solution Center, have the following information available:

Your Dawg Tag number
Your phone number
A description of the issue

Fall 2019 Hours

Front Desk
Monday-Thursday	Friday	Saturday	Sunday
8 a.m. - 10 p.m.	8 a.m. - 6 p.m.	10 a.m. - 6 p.m.	1 p.m. - 9 p.m.
Chat
Monday-Thursday	Friday	Saturday	Sunday
8 a.m. - 10 p.m.	8 a.m. - 6 p.m.	10 a.m. - 6 p.m.	1 p.m. - 9 p.m.
Phone Support
Monday-Thursday	Friday	Saturday	Sunday
8 a.m. - 10 p.m.	8 a.m. - 6 p.m.	Closed	Closed

*Note: Hours during University holidays and breaks may vary.

What is my Network ID?
Your network ID number, combined with your password, allows you access to technology across campus. Your network ID is different than your DawgTag number—it has an SIU prefix: SIU85xxxxxxx.

Where do I go to install Microsoft Office?
You can download up to five FREE downloads of Microsoft Office on to your personal device through the Office 365 Portal.

How do I get my email address?
Your email address is automatically assigned to you. The email address is formated this way: lastname.firstname@siu.edu. Check your email address on NetID. Some features in SIU technology systems—D2L and SalukiNet—require an email address to function.

How do I connect to WiFi?
To easily connect to eduroam and solve many connect problems visit the wireless configuration utility to run a wizard.

For a more comprehensive list of resources, vist the Office of Information Technology's website.