SalukiTech Solution Center

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SalukiTech Solution Center

Get help by phone, email, live chat, or in-person

SalukiTech Solution Center

The SalukiTech Solution Center provides help to faculty, staff, and students over the phone, by email, chat, in-person, or through the help portal. The SalukiTech team provides solutions to get you up and running quickly, and works to make the experience as stress-free as possible. We look forward to helping you!

Ask Us     Hours     FAQ     Personal Equipment Repair


Ask Us

The SalukiTech Solution Center is available to you by phone, email, and live chat—almost everyday of the year.

When contacting the Solution Center, please have the following information available: 

  • Your name
  • Dawg Tag number
  • Your phone number
  • Your location if on campus 
  • Type of device (Laptop/Tablet/etc.)
  • Operating System (Windows, Mac, Linux, Android, iPhone)
  • A description of the issue

Hours

Chat
Monday-Thursday Friday Saturday Sunday
8 a.m. - 7:00 p.m. 8 a.m. - 4:30 p.m. Closed Closed
Phone Support
Monday-Thursday Friday Saturday Sunday
8 a.m. - 7:00 p.m. 8 a.m. - 4:30 p.m. Closed Closed
In-Person Support
Morris Library First Floor SalukiTech Window
Monday-Thursday Friday Saturday Sunday
8 a.m. - 12 p.m.
1 p.m. - 7 p.m.
8 a.m. - 12 p.m.
1 p.m. - 4:30 p.m.
Closed Closed

 

*Note: Hours during University holidays and breaks may vary.

*Note: Additional hours and support can be found in the Computer Learning Centers (CLCs)


FAQ

What is my Network ID?
Your network ID number, combined with your password, allows you access to technology across campus. Your network ID is different than your DawgTag number—it has an SIU prefix: SIU85xxxxxxx. 

Where do I go to install Microsoft Office?
You can download up to five FREE downloads of Microsoft Office on to your personal device through the Office 365 Portal

How do I get my email address?
Your email address is automatically assigned to you. The email address is formated this way: firstname.lastname@siu.edu. Check your email address on NetID. Some features in SIU technology systems—D2L and SalukiNet—require an email address to function.

How do I connect to WiFi? 
To easily connect to eduroam and solve many connect problems visit the wireless configuration utility to run a wizard.

For a more comprehensive list of resources, vist the Office of Information Technology's website.


Personal Equipment Repair

Did your hard drive crash? Do you have a cracked screen? Do you have other repair needs?  

Call Us

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Submit a Ticket

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