Need tech help? We’ve got you covered. The SalukiTech Solution Center is here to support the campus community—whether it’s over the phone, by email or chat, in person, or through our ticket portal (ITHelp). Our team is dedicated to getting things working for you quickly and making the process as smooth and stress-free as possible.
Need quick help? If we're open and available, a chat icon will appear in the bottom-right corner of any SalukiTech or Office of Information Technology webpage. Just click it to start a conversation with one of our team members!
Monday-Friday
Saturday-Sunday
8:00 a.m. to 4:30 p.m.
Closed
Phone
Prefer to talk it out? Call us at 618-453-5155. If we’re experiencing high call volumes, feel free to try live chat, email, or submitting a ticket—we’ll get back to you as soon as we can.
Monday-Friday
Saturday-Sunday
8:00 a.m. to 4:30 p.m.
Closed
In-Person
On campus? We’re happy to help in person! Visit our support window on the first floor of Morris Library, just past the large open area with public-use computers.
Monday-Friday
Saturday-Sunday
8:00 a.m. to 4:30 p.m.
Closed
*Note: Hours during University holidays and breaks may vary.
In-person support is conveniently available on the first floor of Morris Library—just look for the SalukiTech help window!
Frequently Asked Questions
What is my Network ID? Your Network ID, along with your password, gives you access to technology resources across campus. It is your DawgTag number with the letters SIU in front: SIU85xxxxxxx.
Where do I go to install Microsoft Office? You can download Microsoft Office for free on up to five personal devices through the Office 365 Portal.
How do I get my email address? Once you have registered for classes, your SIU email address is automatically created for you. It will follow this format: firstname.lastname@siu.edu.
You can verify your address through NetID. Some systems—like D2L and SalukiNet—require a valid email address to fully access them.
How do I connect to WiFi? To easily connect to Eduroam and resolve common connection issues, visit the wireless configuration utility and run the setup wizard.
Experiencing tech trouble? Whether it's a cracked screen, hard drive failure, or another issue, local repair facilities are available for personal equipment needs.
Please note: The following facilities are not affiliated with Southern Illinois University Carbondale. The university has no control over, nor financial interest in, these businesses. They are listed solely for informational purposes and their inclusion does not constitute an endorsement.
