SalukiTech Solution Center

Get help by phone, email, live chat, or in-person

SalukiTech is currently practicing social distancing precautions in response to the Coronavirus/COVID-19 threat. For this reason, the service window in Morris Library will be closed until the University deems it safe to re-open. You can access our resource and FAQs sheet immediately, and technology assistance and support is available by phone, email, chat, or through the help portal. The SalukiTech team provides solutions to get you up and running quickly, and works to make the experience as stress-free as possible. We look forward to helping you!

Ask Us
Services and Prices
FAQ
Self Help Library

The SalukiTech Solution Center is available to you by phone, email, and live chat—almost everyday of the year.

When contacting the Solution Center, have the following information available:

Your Dawg Tag number
Your phone number
A description of the issue

Spring 2020 Hours

Chat
Effective	Monday - Thursday	Friday	Saturday	Sunday
Current	8 a.m. - 4:30 p.m.	8 a.m. - 4:30 p.m.	Closed	Closed
Phone Support
Effective	Monday - Thursday	Friday	Saturday	Sunday
Current	8 a.m. - 4:30 p.m.	8 a.m. - 4:30 p.m.	Closed	Closed

*Note: Hours during University holidays and breaks may vary.

What is my Network ID?
Your network ID number, combined with your password, allows you access to technology across campus. Your network ID is different than your DawgTag number—it has an SIU prefix: SIU85xxxxxxx.

Where do I go to install Microsoft Office?
You can download up to five FREE downloads of Microsoft Office on to your personal device through the Office 365 Portal.

How do I get my email address?
Your email address is automatically assigned to you. The email address is formated this way: lastname.firstname@siu.edu. Check your email address on NetID. Some features in SIU technology systems—D2L and SalukiNet—require an email address to function.

How do I connect to WiFi?
To easily connect to eduroam and solve many connect problems visit the wireless configuration utility to run a wizard.

For a more comprehensive list of resources, vist the Office of Information Technology's website.