Telephone Services
Microsoft Teams Calling
The Telecommunications team at SIU is dedicated to providing prompt, dependable, and seamless telephone services to the University community. Reliable communication is crucial for daily operations and plays a critical role in emergency situations.
To meet these needs and adapt to the evolving technology landscape, SIU has embraced Microsoft Teams Calling (VoIP) as our modern phone system. Microsoft Teams Calling not only offers all the standard functionalities of telephone service but includes additional features and benefits!
For additional information on this phone service, please refer to the information provided below. If you have any questions or need technical support, SalukiTech is available to assist at 618-453-5155.
Additional Information
| Product | Specifications | Cost(s) |
 |
Jabra Evolve 20 MS Mono Headset (one-ear) |
Equipment Fee: $59.15 This product's equipment fee is waived for users covered by the Basic Technology Fee (BTF)* |
 |
Jabra Evolve 20 MS Mono Headset (both ears) |
Equipment Fee: $67.50 This product's equipment fee is waived for users covered by the Basic Technology Fee (BTF)* |
|
|
Discover 713U Headset |
Equipment Fee: $100.75 This product's equipment fee is waived for users covered by the Basic Technology Fee (BTF)* |
|
Replacement earpieces for headsets are available. Please submit a TSR form to request a cost estimate or to complete an order for replacements. |
||
 |
Adesso CyberTrack H4 - Web Camera |
Equipment Fee: $57.75 This product's equipment fee is waived for users covered by the Basic Technology Fee (BTF)* |
 |
Yealink MP54 Phone |
Equipment Fee: $295.00 This product's monthly fee is waived for users covered by the Basic Technology Fee (BTF)* |
 |
Yealink CP965 (Conference Room Phone) |
Equipment Fee: $906.00 |
 |
Astra 9116 (Analog) |
Equipment Fee: $94.25 This product's monthly fee is waived for users covered by the Basic Technology Fee (BTF)* |
*The Basic Technology Fee covers the cost of one device per person. Departmental ID's (SIU92xxxxxxx) are still subject to all applicable fees.
All work will be billed on a Time and Material basis. The labor rate is $67.65 per hour and the material cost will be calculated according to the material used to complete the requested work.
When a Telecommunications Services Request (TSR) is received, the work will be scheduled on the next available date. The turnaround may vary depending on the number of orders in the queue at the time but is typically ten working days. This interval may increase during particularly busy times of the year (e.g., June through August). Installation rates do NOT include conduit or monthly recurring fees (if applicable). Associated work completed by PSO may be billed subsequently.
The charges and rates listed below apply to SIU Departments located on the Carbondale Campus. For those located off the SIU Campus or not affiliated with SIU please call for rates.
| Service Type | Monthly Fee |
|---|---|
| Faculty/Staff - Covered by Basic Technology Fee (BTF). The number is assigned directly to the user |
$0.00 |
| Faculty/Staff - Not covered by Basic Technology Fee (BTF). The number is assigned directly to the user |
$19.25 |
| Student Worker/GA - The number is assigned directly to the user |
$19.25 |
| Departmental - (if the number is for Microsoft Teams Calling, it will be assigned directly to a Departmental ID) |
$19.25 |
| Common Area Phone - (Courtesy, breakroom, public use - Local Calling Only) |
$19.25 |
| Conference Room Phone |
$19.25 |
| MS Teams Auto-Attendant ** |
$19.25 |
| Alarms, doors, elevators, emergency devices, fax, virtual fax, etc. Note: virtual fax charge will begin July 2025. |
$19.25 |
** The MS Teams Auto-Attendant fee includes one or more Call Queues. |
|
Special Phone Service Monthly charges
This service is for remote users who need a phone number local to the area of the US they serve.
| Microsoft Teams Domestic Calling Plan | Fee |
|---|---|
| Faculty/Staff - covered by Basic Technology Fee (BTF) |
$0.00 |
| Faculty/Staff - Not covered by Basic Technology Fee (BTF) |
$19.25 |
The Microsoft Teams Domestic Calling Plan ($8.00 a month) for faculty license is covered by BTF or the $19.25 a month fee.
Calling Plans
| Calling Plan | Rate |
|---|---|
| Local Calling Only * |
Available with Teams basic phone service |
| Domestic Long Distance |
Included in basic phone service |
| International Long Distance |
TBA |
* In lieu of the Domestic Long Distance calling plan.
Equipment
| System | Type | Upfront Fee | Monthly Fee |
|---|---|---|---|
| Teams | Jabra Evolve 20 MS Mono Headset | *$59.15 | $0.00 |
| Teams | Jabra Evolve 20 MS Stereo Headset | *$67.50 | $0.00 |
| Teams | Discover 713U Headset | *$100.75 | $0.00 |
| Teams | Adesso CyberTrack H4 – Web Camera | *$57.75 | $0.00 |
| Teams | Yealink MP54 Desk Phone | $295.00 | *$5.00 |
| Teams | Yealink MP54 Power Adapter | $16.00 | $0.00 |
| Teams | Yealink CP965 Conference Room Phone | $906.00 | $0.00 |
| Teams | Yealink CP965 Power Adapter ** | $62.50 | $0.00 |
| Analog | Astra 9116 | $94.25 | *$2.00 |
* Monthly fee waived for users covered by Basic Technology Fee. The Basic Technology Fee includes one covered device per person.
** Only needed if Power Over Ethernet (POE) is not available at the data jack.
NOTE: When the need arises, such as elevators, other telephone equipment will be utilized. Please consult your Telecommunications Representative for the relevant changes for such equipment.
NOTE: If your department is interested in a higher-end desk phone or wireless headsets, please consult your Telecommunications Representative for the relevant changes for such equipment.
Features included with Teams Phone Service
(These features are included in the basic phone service rate).
| Feature |
|---|
| Voicemail |
| Call Forwarding |
| Call Transferring with consultation |
| Call transferring without consultation |
| Call Hold |
| Caller ID |
| Delegates |
| Ring Also |
Features included with Analog Phone Service by Usage Purpose
(These features are included in the basic phone service rate).
| Voice |
Call Forward | Call Transfer | Call Hold | Ringdown (AUL) | Caller ID | |
|---|---|---|---|---|---|---|
Individual
(Faculty/Staff) |
Yes | Yes | Yes | Yes | No | Yes |
|
Shared Departmental (Such as dining halls, etc.) |
Yes | Yes | Yes | Yes | No | Yes |
| Lab/Classroom | No | No | Yes | Yes | No | Yes |
| Meter | No | No | No | No | No | No |
| Alarm (2 wire Circuit) | No | No | No | No | No | No |
| Alarm (Dialer) | No | No | No | No | Yes* | No |
| Door | No | No | No | No | Yes* | No |
| Fax Machine | No | No | No | No | No | No |
| Elevator | No | No | No | No | Yes* | No |
| "Blue Light" Emergency | No | No | No | No | Yes* | No |
*These are special cases. To learn more please consult a Telecommunications Customer Service Representative at 618-453-2484 or telecomtsr@siu.edu.
If you have questions regarding the Usage Purpose types, please consult a Telecommunication Customer Representative at 618-453-2484 or telecomtsr@siu.edu.
Features included with Teams and Analog Phone Service
| Feature | Setup Fee - Added to new service | Setup Fee - Added to existing service |
|---|---|---|
| Caller ID Spoof Name and/or Spoof Number* | $0.00 | *$10.00 |
*There are not any reoccurring charges for this service.
Other Telecommunication Fees
| Timeframe | Hourly Labor Rate |
|---|---|
| Weekdays 8:00 am – 4:30 pm | $70.90 |
| Weekday Overtime 4:31 pm – 7:59 am | $106.35 |
| Weekends and Holidays | $141.80 |
| Work | Fee |
|---|---|
| New - Install new number to Teams phone service | $0.00 |
| New - Install new number to the Analog phone service | Minimum charge is 1 hour* |
| Disconnect - Phone Service | $70.90 |
| Move - Desk phone | Minimum charge is 1 hour* |
| Update location for Teams phone service | $0.00 |
*When work is completed during normal operating hours.
Repair and Service Charges
If a service technician makes a premise visit on a repair call and the cause of the service problem is a result of any of the following, technician labor charges will apply, with a one-hour minimum. Equipment charges will also apply in those instances when the damage is due to carelessness or misuse.
- Phone not being plugged into the jack.
- Phone plugged into the wrong jack.
- Power supply not plugged in.
- Damage to equipment caused by dropping or spilling liquids into the keypad.
- Other damage resulting from abuse of the equipment.
- Use of any telecommunications equipment which is not owned or approved for use through the University.
Other Telecommunication Services*
| Service | Monthly Rate |
|---|---|
| 2-wire circuit** | $12.00 |
| 4-wire circuit** | $16.00 |
| Fiber connection – 1 strand | $10.00 |
| Fiber connection – 2 strand | $20.00 |
*Appropriate labor and material charges will apply for installation.
**This service is for existing circuits only. This service is not available for new requests.
If you need to report a problem with your telephone or data line, please call 618/453-2484. Before calling, please make sure that all power supplies and telephone line cords are plugged in, and the ringer is turned on. This will eliminate any unnecessary visits.
Repair and Service Charges
If a service technician makes a premise visit on a repair call and the cause of the service problem is a result of any of the following, technician labor charges will apply, with a one-hour minimum. Equipment charges will also apply in those instances when the damage is due to carelessness or misuse.
- Phone not being plugged into the jack.
- Phone plugged into the wrong jack.
- Power supply not plugged in.
- Damage to equipment caused by dropping or spilling liquids into the keypad.
- Other damage resulting from abuse of the equipment.
- Use of any telecommunications equipment which is not owned or approved for use through the University.
Once you setup your phone and start using it, you may also want to familiarize yourself with the University policy on telephone usage. To review the policy, click the maroon button below.