FAQ

How to I request access?

To request access to one or many of the services SIS has to offer, click on the link ‘Request Access to SIS’ and follow the instructions. If you are requesting access to systems that require training, training MUST be completed prior to requesting access.

The steps to complete a request are:

1. Click on the ‘Request Access to SIS’ link.
2. Enter your Network ID/password to login.
3. Enter your supervisor’s email address for approval.
4. Select the modules you would like access to. (i.e., Banner, Argos, SSC, Degee Works, etc.)
5. Read the terms and conditions clause. Click the checkbox to agree.
6. Click Enter to complete the request.

Once you complete the request, approval requests will be sent to your supervisor, the Functional Security Officer and the Enrollment Management Data Officers (Admissions, Registrar Office, Bursar, Financial Aid). Once IT receives all the approvals, IT will grant your access and an email will be sent to the user that requested access.

I currently have access and will be transferring to a new department. What happens to my access?

If you meet any of the following criteria below, we will revoke your access and you will need to request access with your new department and new supervisor:

• You move to a new department and are now under a new job classification
• OR you move to a new department and are now under a new position classification
• OR you move to a new department and your job and position classification changed

A member of my staff is leaving. How do I revoke his/her access?

Please send an email to banner@siu.edu with the name and dawgtag of the user.

What ID and password do I use to log into Admin Pages?

We have enabled single sign-on for Admin Pages. If you are asked for a username and password, use your Network ID and network password.

Why did we upgrade and now have to use Admin Pages?

Banner 8 INB was desupported December 2018. Admin Pages will allow SIU to maintain adherence to regulatory and software updates.

Will my INB shortcuts work with Admin Pages?

Please review the Comparison of Shortcuts documentation between Banner 8 INB and Admin Pages.

What browsers does Admin Pages support?

Most modern browsers can be used for Admin Pages (Chrome or Firefox preferred). Ironically, Internet Explorer (the preferred browser for Banner 8) does not handle Admin Pages very well.

Can the Admin Pages color scheme be changed?

No, unfortunately not at this time.

Ellucian (Banner’s parent company) has released a statement stating personal color choices is on the backlog, but not yet scheduled for a particular release.

How do I resolve the “invalid username/password; logon denied” error?

We are working with Ellucian to resolve this issue. In the meantime, go ahead and click “OK”. When you get the next question “Would you like to log out or return home?”, please select “Return Home”.

How do I resolve the "Session Initialization Failed" error?

If you receive this error, you might need to adjust your cookies settings for single sign-on to work:

In Chrome go to: Settings -> Privacy and Security -> Cookies and other site data -> Sites that can always use cookies
Add two URLs:
https://auth-cobia.siu.edu
https://login.microsoftonline.com


In Firefox go to: Settings -> Privacy and Security -> Manage Permissions -> Exceptions - Cookies and Site Data
Add two Websites:
https://auth-cobia.siu.edu
https://login.microsoftonline.com

What ID and password do I use to log into Appworx?

Please use your Network ID and network password to log into Appworx.

How do I start Appworx for the first time? 

Click on the “Appworx” link under LOGIN QUICKLINKS on the right side of the page (or click here). On that page is a link to download the Appworx client. To start Appworx:

1. Download the zip file from that page to a location on your PC.
2. Extract the file.
   1. If you have 7-Zip on your PC, right-click the file, go to the 7-Zip menu, and click Extract to “Client_Prod\”.
   2. DO NOT simply double-click the zip file. Doing so will show you the contents of the zip file without actually extracting it, and step #3 will not work correctly.
3. Double click the jar file located inside the directory you just created.
4. Enter your Network ID and password to log in.

After the Appworx client has been downloaded for the first time, you only need to perform step #3 and step #4 to open Appworx again.

After I log into Appworx, I get an RmiServer Error. What should I do? 

Click Ok. You are seeing this error because you have access to the report/process that completed in error.

What version of Java should I have installed on my PC in order to launch Appworx?

You should use Amazon Corretto 21. 

What ID and password do I use to log into Argos?

Click Use Single Sign-On to login with your email/password. Alternatively, you can use your Network ID and network password to log into Argos.

What browser is supported for Argos?

Beginning on 2/5/2019 all browsers are compatible with Argos.

When I attempt to start Argos, I get a pop-up window. What should I do?

Please follow these instructions.

How do I access Argos as a report writer if I am not a Windows User?

Non-Windows users will need to use the Argos Web Viewer to access Argos. There currently isn't a way for non-Windows report writers to write reports in Argos.

When I attempt to start Argos, the “Argos Evisions” screen appears along with a little rotating circle and the message “Loading…” but nothing seems to happen and it says I need to download and install the Evisions Applicaion Launcher. What do I do?

Please follow these instructions.

What is the Enrollment Cube?

The Enrollment Cube is used to manipulate and present elements of Enrollment in a format that is easily understood. This data is stored in the data warehouse. If interested in using the Enrollment Cube, review the Enrollment Cube documentation.

What ID and password do I use to log into the Bolt-on interface?

We have enabled single sign-on for Bolt-on access. If you are asked for a username and password, use your Network ID and network password.

What is Degree Works?

Ellucian DegreeWorks is a comprehensive academic advising, transfer articulation, and degree audit solution that aligns students, advisors, and institutions to a common goal: helping students graduate on time. It is a degree audit program and academic advising tool designed to assist students and advisors in reviewing degree progress.

What are the benefits of using Degree Works?

• Determine requirements needed to fulfill for degree completion
• View individual course grades, cumulative GPA, and major GPA.
• Determine courses taken or transferred, and how courses may count towards degree or elective credit.
• View how coursework could be applied toward another major, minor or concentration using the “What If” option.
• Estimate the number of semesters remaining for degree completion.
• Learn the prerequisites and corequisites for courses.

What ID and password do I use to log into Degree Works?

We have enabled single sign-on for Degree Work’s access. If you are asked for a username and password, use your Network ID and network password.

What browsers are supported?

All web browsers are now supported in the new Degree Works since SIU switched to the responsive dashboard in November 2021.

Is Degree Works the same as a transcript?

No. Degree Works is an unofficial audit of your coursework, as well as an outline of requirements still needed to complete your program of study. To order an official SIU transcript see the SIU transcript request policy.

How is a degree evaluation different than a transcript?

A degree evaluation is a tool to provide students and academic advisors with academic information related to a student's individual degree progress. It displays courses required and completed for a specific degree program. A student transcript is the official university record and provides a chronological list of courses completed and other academic information. Official transcripts must be requested from the Transcripts Office.

Which students can use Degree Works?

Currently, DegreeWorks is available to all degree-seeking undergraduate students who have catalog years from 2012-2013 to the present. Students with prior catalog years will work with their academic advisor to develop their individual plan. Degree Works does not replace academic advisement. Advisors, faculty, and selected staff will also have access for the purpose of supporting your progress through your academic career.

How current is student information in Degree Works?

The information in Degree Works is refreshed each night. Any changes made today will be seen in Degree Works tomorrow. Academic advisors may also refresh student information within the platform when a record is updated.

Can students register for classes in Degree Works?

No. Degree Works is a snapshot of courses in-progress, planned, and in academic history. Student self-registration will continue to be handled through Salukinet. Students will see their academic advisor for their updated student education plan, semester courses and Registration User Number (RUN).

Are student grades visible in DegreeWorks?

Yes, once grades have been processed at the end of the semester grades are viewable in Degree Works following the nightly refresh; however, though grades are viewable in Degree Works (and Salukinet) once posted, final grades are not available in Degree Works until after the final grading period for the University has ended. Courses in-progress are listed with an "IP" grade.

Is there a viewable list of all of the classes a student has taken and how many classes left to fulfill requirements?

Yes, to see a printable list of courses taken at SIU as well as transfer courses, go to the Audit tab and click on the Class History link at the top. To identify requirements that you still need to complete, look for unchecked boxes. DegreeWorks is laid out in block format displaying degree, major, minor, and concentration requirements information. Even if a student has a hold, they will be able to view their Audit on Degree Works. The Audit is not an official transcript.

Who does a student contact if they believe their academic information is incorrect?

Students should consult their academic advisor for a review of your audit. There could be several reasons for delayed/incorrect data displayed:

• Degree Works may not have refreshed since a change was made (the information is refreshed nightly).
• There could be some paperwork that needs to be completed. For example, if you have completed transfer courses, it is possible that the university has not received an official transcript or the coursework is pending departmental review. Check with your academic advisor if your transcript or audit does not reflect transfer work you have completed.
• A substitution or waiver for a course requirement may not have been processed yet. Check with your advisor to inquire about the status of the substitution or waiver.
• Final grades have not been processed for the end of the semester.

Can a student update information in Degree Works?

Students cannot update course information in DegreeWorks. Students may initiate changes to their academic program by contacting the academic advisement office offering the major/minor/concentration to review requirements. Students can complete a "What If" analysis for a major and minor they are considering prior to requesting the change.

How do I reset my ePrint password?

To reset your ePrint password, please follow these instructions.

What ID and password do I use to log into ePrint?

ePrint uses your database username and password. This is the same password that Xtender and Workflow use.

What if my ePrint password expires?

If your ePrint password expires, you will get the following error message when you try to login: “Your Banner password has expired. Change your password in Banner before attempting another login.” Please follow the password reset instructions to reset your password.

Which repository should I use?

There are different repositories for different departments. Please check with the report owner to find which repository you need.

What ID and password do I use to log into ODS/EDW database?

Your ID will be the same ID as your Network ID (SIU85XXXXXXX). Your ODS/EDW database password is a unique password and might not necessarily match your Network password (unless you purposely set it to be the same.)

Are there any ODS/EDW password best practices I should know?

Yes, your ODS/EDW password:

• Must be a minimum of 16 characters and a maximum of 30 characters
• Can, but does not have to, use mixed case, numbers, or special characters
• Maybe in in a form of a passphrase, e.g. “Ihave2Saluk1Dawgs!”
• Special characters NOT allowed: @$&(),<>`;=# and a space
• Password expires every 365 days

I have forgotten my password. How do I reset my password?

Please create a ticket by clicking ‘Report a Problem’ on the right side of this page. This ticket will be routed to SIS and we can help assist in changing your password.

When is ODS refreshed?

ODS is refreshed twice overnight. The first refresh is 8:30 p.m. daily except for Saturday. The second refresh is daily at 3 a.m.

Do I have access to SalukiNet?

All faculty, staff, and students have access to SalukiNet.

What ID and password do I use to log into SalukiNet?

Please use your Network ID and network password to log into SalukiNet.

How do I use SalukiNet?

Please read over the SalukiNet portal document for a quick overview.

How do I view my class lists from SalukiNet?

Please read over the Viewing Class Lists document.

How do I enter a registration override from SalukiNet?

Please read over the Registration Override documentation.

How to I enter grants from SalukiNet?

Please read over Entering Grades document.

How do I unhide the indexing window?

To unhide the indexing window click on the small blue box with a white arrow inside it located in the middle of the page on the right hand side. If you want to hide the index window you can click the box again to hide it.

I am in Admin Pages and click on the Xtender Retrieve Document icon and nothing happens.

Your pop-up blocker might be stopping the new page to appear. Try adding *.siu.edu and *.siuc.edu to the trusted sites in your browser.

My batch status says I am scanning or indexing and it will not let me do anything. What should I do?

Your batch needs to be reset. Please click ‘Report a Problem’ on the right side of this page and fill out the contents. In your description of the problem, make sure to document the batch name you want reset. We can then reset it back to idle for you.

What character can I use for a wildcard when querying in Xtender?

The asterisk *

Do I need to install Captiva Cloud Toolkit?

If you are only viewing documents, then no, you do not need to have the Captiva Cloud Toolkit installed locally on your computer. If you are scanning documents into AppXtender, then yes, you will need to have the Captiva Cloud Toolkit installed locally on your computer.

How do I navigate through WebXtender?

Click here to view WebXtender User Guide.

I am having trouble scanning in WebXtender. What should I do?

Please take a look at our Xtender Troubleshooting Guide.

What scanners are supported by Xtender?

Click here to view a list of certified scanner drivers.