The goal of SIU Information Technology Telecommunications is to support the educational mission of the university for students, faculty and staff through effective provisioning and management of network infrastructure and telecommunications services.
To further this goal, we have started transitioning to a new Microsoft Teams Voice (VoIP) calling system. If you have transitioned, or would like to transition, you will be using the information below. If you are using the previous phone system click the button below to find the information that pertains to you.
- Equipment
- How to Use
- Costs & Fees
- Repairs
- Telephone Policies
| Product |
Specifications |
Costs |
 |
Jabra Evolve 20 MS Mono Headset
|
Equipment Fee $62.25
Monthly Fee $0.00
Equipment fee waived for users covered by Basic Technology Fee*
|
 |
Jabra Evolve 20 MS Stereo Headset
|
Equipment Fee $62.25
Monthly Fee $0.00
Equipment fee waived for users covered by Basic Technology Fee*
|
 |
Discover 713U Headset
|
Equipment Fee $91.25
Monthly Fee $0.00
Equipment fee waived for users covered by Basic Technology Fee*
|
Replacement Ear pieces for headsets are available. Please submit a TSR form to request a cost estimate or to complete an order for replacements.
|
 |
Adesso CyberTrack H4 – Web Camera
|
Equipment Fee $52.25
Monthly Fee $0.00
Equipment fee waived for users covered by Basic Technology Fee*
|
 |
Yealink MP54
|
Equipment Fee $250.00
Monthly Fee $5.00
|
|
Yealink MP54 Power Supply |
Equipment Fee
16.00
|
* The Basic Technology Fee includes one covered device per person. Departmental ID's (SIU92xxxxxxx) will be subject to all applicable fees and charges.
Setting up your phone and making a call for the first time has never been easier. To assist you with this process, we have created instructional guides that walk you through everything from the initial setup all the way through conducting calls with several individuals at one time. Click the maroon button below to view our guides and get started!
All work will be billed on a Time and Material basis. The labor rate is $58.46 per hour and the material cost will be calculated according to material used to complete the work requested.
When a Telecommunications Services Request (TSR) is received, the work will be scheduled on the next date available. The turnaround may vary depending on the number of orders in the queue at the time, but is typically ten working days. This interval may increase during particularly busy times of the year (e.g., June thru August). Installation rates do NOT include conduit or monthly recurring fees, if applicable. Associated work completed by PSO may be billed subsequently.
The charges and rates listed below apply to SIU Departments located on the Carbondale Campus. For those located off the SIU Campus or not affiliated with SIU please call for rates.
Telecommunications Hourly Rates
| Type |
Rate |
| 8:00am – 4:30pm Weekdays |
$58.46 per hour |
| Weekday Overtime (After 4:30pm) |
$87.69 per hour |
| Off Hours Overtime (Weekends & Holidays) |
$116.92 per hour |
| Programming Charges (15 minute increments) |
$58.46 per hour |
Labor/Programming Charges
| Work |
Fees |
| Convert Existing Phone number to Teams VOIP with Headset or Deskphone - Not currently charging Labor or Programming |
$0.00 |
| Install new number to Teams VOIP with Headset or Deskphone - Not currently charging Labor or Programming |
$0.00 |
| Change phone number in Teams on Existing Teams User - Programming Only |
$58.46 |
| Upgrade to Desk phone for existing Teams VOIP User - Labor Only |
Minimum 1 hour labor |
| Move Desk Phone to different location - e911 update - Labor Only |
Minimum 1 hour labor |
| e911 Locations changes for users without Desk Phone |
$0.00 |
| Add Caller ID Spoof Name and/or Number to existing Teams VOIP number - Programming Only |
$10.00 |
| Disconnect Phone Number in Teams with Desk Phone - Labor and Programming |
$58.46 |
| Disconnect Phone Number in Teams with Headset*
*Effective August 11, 2022
|
$20.00 |
Teams VOIP Line Rates
| Type |
Fees |
Faculty/Staff - covered by Basic Technology Fee (BTF)
Number is assigned directly to the user |
$0.00 Monthly Fee |
Faculty/Staff - Not covered by Basic Technology Fee (BTF)
Number is assigned directly to the user |
$19.25 Monthly Fee |
Student Worker/GA -
Number is assigned directly to the user |
$19.25 Monthly Fee |
Departmental ID -
Number is assigned directly to Departmental ID |
$19.25 Monthly Fee |
Common Area Phone -
(Courtesy, breakroom, public use - Local Calling Only) |
$19.25 Monthly Fee |
| Conference Room Phone |
$19.25 Monthly Fee |
| MS Teams Auto-Attendant |
$19.25 Monthly Fee |
Features
| Feature |
Fees |
| Caller ID Name Spoof |
$0.00 Monthly Fee |
| Caller ID Number Spoof |
$0.00 Monthly Fee |
Long Distance Charges
| Information |
Fees |
| Currently long distance calls made with Teams VOIP is not being charged back to the department |
$0.00 Monthly Fee |
Equipment
| Equipment |
Fees |
| Jabra Evolve 20 MS Mono Headset |
Equipment Fee $62.25*
Monthly Fee $0.00 |
| Jabra Evolve 20 MS Stereo Headset |
Equipment Fee $62.25*
Monthly Fee $0.00 |
| Discover 713U Headset |
Equipment Fee $91.25*
Monthly Fee $0.00 |
| Adesso CyberTrack H4 – Web Camera |
Equipment Fee $52.25*
Monthly Fee $0.00 |
| Yealink MP54 |
Equipment Fee $250.00
Monthly Fee $5.00 |
| Yealink MP54 Power Supply |
Equipment Fee $16.00 |
| For Higher End Headsets and Desk Phones |
Contact telecomtsr@siu.edu
for an estimate |
* Equipment fee waived for users covered by Basic Technology Fee. The Basic Technology Fee includes one covered device per person.
If you need to report a problem with your telephone or data line, please call 618/453-2484. Before calling, please make sure that all power supplies and telephone line cords are plugged in, and the ringer is turned on. This will eliminate any unnecessary visits.
Repair & Service Charges
If a service technician makes a premise visit on a repair call and the cause of the service problem is a result of any of the following, technician labor charges will apply with a one hour minimum. Equipment charges will also apply in those instances when the damage is due to carelessness or misuse.
- Phone not being plugged into the jack.
- Phone plugged into the wrong jack.
- Power supply not plugged in.
- Damage to equipment caused by dropping or spilling liquids into the key pad
- Other damage resulting from abuse of the equipment.
- Use of any telecommunications equipment which is not owned or approved for use through the University.
Once you setup your phone and start using it, you may also want to familiarize yourself with the University policy on telephone usage. To review the policy, click the maroon button below.
