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Office of Information Technology
1000 Faner Drive Mail Code 6535
Faner Hall
Carbondale, Illinois 62901
618-453-5155 | F: 618-453-3000
salukitech@siu.edu
Main Content
PROVIDING THE TECHNOLOGY THAT POWERS OUR UNIVERSITY
The Office of Information Technology is made up of many interconnected departments that offer technology tools and services to the University, and a staff of talented professionals who provide the expertise to leverage our technology resources.
- Office of Information and Technology
- Administration and Business Services
- Personnel Services for staff, graduate assistants, student workers
- AIS Payroll for student workers
- AIS Payroll for GAs and other non-student positions
- Fringe benefits for staff, graduate assistants, student workers
- Procurement-within OIT and computer/technology purchases for the entire campus
- Inventory Control - OIT
- Surplus-Computers - OIT and Campus
- Internal Billing-Telecom Only
- Internal Billing-Non Telecom
- Budget and Monthly Accounting - OIT
- Desktop Replacement – Campus
- Client Relations and Communication
- Enterprise Applications
- Administrative Information Systems (AIS) Adam Stallman
- Applications/Enterprise Achitecture: Amy Eaton
- Student Information Systems (SIS): Becky Farmer
- Banner, Student Information System (SIS)
- Administrative Information System (AIS)
- Agresso (Foundation General Ledger)
- Blackbaud Raiser's Edge (Foundation Customer Relationship Management system)
- Enterprise Systems
- Windows- and Linux-based Server Provisioning and Maintenance
- Virtual Machine Support
- File Storage
- Backup and Recovery – File and Server
- Office 365 Software (Exchange Online-email, Word, Excel, Access, Teams-collaboration, VOIP & conferencing)
- EMS - Online Scheduling
- Identity Management and Active Directory
- Server Monitoring: Zabbix and SCOM
- Single Sign-On (SSO via ADFS, Shibboleth)
- Data Center Rack Space
- Web Infrastructure
- Information Security
- Network Engineering
- Project Management
- Resource Identification
- Personnel Identification
- Team Building
- Processes/Procedure Development
- Project Documentation
- Resource Assignment and Scheduling
- Project Prioritization
- Project Initiation
- Time and Resource Management
- Risk Management
- Stakeholder Communication
- Research Computing and Cyberinfrastructure
- Support of cyberinfrastructure research
- Access to BigDawg - the SIU supercomputer
- Training for BigDawg
- Support for cooperative research efforts
- Support for all researchers working at the University
- Development of innovative HPC initiatives
- Assistance with technology grant writing
- Access to nationwide HPC resources/information
- SalukiTech
- Cireson- the OIT Service Manager Ticketing System
- Network Account (Dawg Tag) Assistance
- Campus Print Vending
- Central Help Desk
- Service and Support
- CLCs - Open-access Labs
- CLCs - Technology-enabled Classrooms
- Departmental Computer Repair
- Departmental Computer Image Deployment and Configuration
- Telecommunications
- Telephone Services
- Voice Mail
- Long Distance Code
- Specialized Services
- Cellular Services
- Handling Nuisance /Obscene /Threatening Telephone Calls
- Billing
- Forms
- Basic Phone Services in Campus Housing
- Services Requirements and Agreement
- Free Local Calls
- Free Campus Calls
- Toll Free Numbers – No Charge
- Long-Distance (Information and Costs)
- Online Application for Service
- Billing
- Forms
Wil Clark, Interim Chief Information Officer
Administrative Contact: (618) 453-5155
Location: 1000 Faner Drive, Faner Hall
Hours: University business hours
Financial accounting, record-keeping and budgeting are essential and required to manage a large department effectively. It is our goal to provide these services in the most efficient way possible. Administration and Business Services (Business Services) provides this support to individual areas within the Office of Information Technology to allow each team to focus on providing the specialized services in their area. This centralized approach allows Business Services to provide the CIO with a much clearer overview of the departmental budget.
Location: 1000 Faner Drive, Faner Hall
Hours: University business hours
Administrative Contacts:
Gail Odaniell or (618) 453-4689
Matt Barkley or (618) 453-1103
Responsibilities
The Office of Administrative and Business Services is responsible for the business, accounting, and financial functions of the Office of Information Technology. Business services handles all billing, budgeting, and financial transactions. We also manage technology surplus, recycling, and inventory control for OIT. Business services supports all areas of OIT including Enterprise Applications, Enterprise Systems, Information Security, Networking, Project Management, Research Computing, Technology Services, and Telecommunications. We also provide guidance to the entire campus with regard to technology procurement and purchasing, product recommendations, and technology vendor management. Business services plays a critical role in technology purchases: we ensure that all new campus technology purchases meet current technology and security standards for all departments, on and off campus.
Services
Business Services works together on all tasks to provide the support listed above. Employees are cross-trained so that the majority of tasks can be completed as quickly as possible. We strive to find additional ways to streamline daily and monthly processes and look for ways to become “paperless.”
Client Relations and Communications (CRC) helps the Office of Information Technology (OIT) tell its best story. We lead communication efforts about OIT initiatives to prepare the campus community for technology change. We provide the information and tools needed to foster technology adoption with a degree of confidence and comfort. We share OIT’s successes with campus and external constituents.
Olinda Hubbs, Associate Director
olindahubbs@siu.edu
Location: 1000 Faner Drive, Faner Hall
Hours: University hours
Team Contacts:
Rodney Emery, Team Lead
Jennifer St. Louis, Branding & Media Specialist II
Responsibilities
The incorporation of technology always demands change; disruptive, unprecedented, and down-right scary change. Client Relations and Communications precedes technology initiatives with information. The point of the advanced effort: to familiarize people with anticipated change and prepare them to adopt the change with minimal difficulty. These efforts are intended to reduce the anxiety associated with technology adoption and increase comfort-levels and confidence in our new technology systems. Ultimately, we aim to build excitement about and appreciation of new technology systems.
Enterprise Applications manages and maintains the computer systems that run the “business” of SIU, particularly those for administrative, student, and Foundation/Alumni Association needs. We spend hours learning the business of our customers, provide professional guidance and service, and offer support when problems arise. Our staff includes application developers, SQL developers, configuration specialists, business analysts, project coordinators, and database administrators.
Brian Skouby, Interim Director
Location: 1000 Faner Drive, Faner Hall
Hours: University business hours—after hours as required, with 24/7 emergency monitoring
Systems Contacts:
Responsibilities
The business of education requires software and systems capable of managing accounting, human resources, student success and degree planning, donor tracking, procurement, and asset management functions. This Enterprise Resource Planning (ERP) software is large and complex. Our team of ERP professionals manage the enterprise-wide systems used across campus including:
Enterprise Applications provides the support, guidance, and recommendations to campus customers for business process improvement and assist with changes when possible. Our team performs bug fixes, patches, major system upgrades, and ad-hoc reporting. Additionally, we support third-party applications when campus users require student, employee, or accounting system data.
The University requires enterprise-level computing services and systems to operate, grow, and excel. Enterprise Systems (Systems) manages the hardware, data and backup storage, and operating systems for hundreds of University servers and systems, both on and off campus. This includes central storage, as well as the public and private cloud systems that support critical software infrastructure servers. Enterprise Systems work keeps SIU business, office productivity, and communication systems functional and secure. A variety of applications, systems, and services (managed by various SIU units) are built on top of these servers. Our staff includes system administrators, system operators, and technical support specialists with expertise in server hardware as well as Windows and Linux operating systems.
Jerry Richards, Director
jerry@siu.edu
Administrative Contact: (618) 453-6254
Location: Wham Education Building
Hours: University hours (after hours as required, with 24/7emergency monitoring)
Responsibilities
Systems is responsible for the hardware and operating systems of campus-wide physical and virtual server systems across and off campus. These systems require flexible, fault-tolerant, and redundant server and storage resources. Our system administrators engineer and manage these server and storage environments to support the requirements of SIU’s educational business systems, while balancing with the environmental integrity of Office of Information Technology systems.
Services/Systems/Areas Supported
A variety of applications, systems, and services are built on top of these servers:
Information Security (Security) is a critical University resource. We work to reduce cyber risks across campus—those that have the potential to affect our institutional systems as well as those affecting our students, faculty, and staff with their campus activities. We study Internet threats on a daily basis and apply our experience and knowledge to protect and defend University electronic information resources. Our professional staff are technology experts who are also trained and certified in various types of security management. Our team also includes a number of student employees and graduate assistants pursuing degrees in SIU’s Computer Science (CS), Electrical and Computer Engineering (ECE), and Information Systems Technology (IST) departments.
Brian Skouby, Interim Director of Information Security
Spam/Scam Email Reporting: scam@siu.edu
Security Information/Issues: security@siu.edu
Location: 1000 Faner Drive, Faner Hall
Hours: University hours (after hours as required, with 24/7 emergency monitoring)
Responsibilities
Information Security monitors SIU systems to identify vulnerabilities and detect intrusions on the network. We then respond to suspicious activity and known threats to reduce risks, reduce vulnerabilities, and mitigate any intrusion. We also manage network ID security, configure campus-wide firewall rules, promote cyber security awareness, respond to general and specific inquiries, perform security assessments and analysis, and meet the ever-changing security challenges that threaten the University.
Services
Network Engineering provides a stable, reliable, and robust data network communications infrastructure to SIU students, faculty, and staff. Our team supports all of the academic and administrative functions of the University at the most fundamental level—we provide the secure infrastructure that connects all technology tools and devices across campus, and to the world. We implement, maintain, and support wired and wireless networks. Our professionals consult with other campus units, internal and external, that have an interest in the University network.
Troy Wiseman, Network Engineer V Team Lead - Manager
twiseman@siu.edu
Administrative Contact: (618) 453-6264
Location: Wham Education Building, Basement
Hours: University hours (after hours as required, with 24/7 emergency monitoring)
Responsibilities
Network Engineering is responsible for the design and engineering of new segments of the Campus Area Network (CAN). This includes the installation and testing of new segments, the diagnosis and resolution of infrastructure-related issues, and the maintenance of the equipment and software required to support continuous operation of the CAN. Since reliable “connectivity” is critical to the University’s mission and business, not to mention an expectation of all students, Network Engineering must maintain the current network infrastructure and plan for the University’s anticipated needs five to ten years in advance.
Services
The Project Management Office (PMO) provides project management leadership, direction, and mentoring for all areas of the Office of Information Technology. The PMO also supports projects in other departments and academic areas of the University when requested, or when a large-scale project has an extensive or complex technology component. Our staff is comprised of project management professionals, project coordinators, project and communication specialists, and education and multi-media specialists.
Brian Skouby, Director
bskouby@siu.edu
Location: 1000 Faner Drive, Faner Hall
Hours: University hours
Responsibilities
The PMO is a strategic resource within OIT, and a valued professional partner to administrative and academic stakeholders. Our responsibility lies in efficient project management—that is, managing personnel and resources to produce superlative results and timely project completion.
Services
Research Computing and Cyberinfrastructure (Research Computing) assists SIU researchers whose work requires extreme computational speed and power. This power is provided to researchers via SIU’s supercomputer BigDawg. Access to this high-performance computing cluster (HPC), without cost or restriction, is highly unusual; SIU faculty and students simply request access, and after training, run their research projects. Our team helps researchers understand BigDawg’s uses and capacity, and assist them in getting on the system. Our staff includes computer science and engineering experts in computational computing. As XSEDE Campus Champions, we work with staff at other national research centers to advance high performance computing.
Jerry Richards, Interim Research Computing and Cyberinfrastucture Director
research-computing@siu.edu
Hours: University hours
Responsibilities
Research Computing is responsible for implementing, supporting, and maintaining the cyberinfrastructure used by SIU’s research faculty and students. This cyberinfrastructure includes a 34.7 TeraFLOP, high-performance computing (HPC) cluster named BigDawg. Research Computing designed and built BigDawg. Our team of professionals and graduate students now support, maintain, and promote the campus “supercomputer.” The Research Computing team cultivates relationships with other major research centers in the nation to stay current on the latest hardware and software for high performance computing. We work with Enterprise Systems to maintain and improve the BigDawg HPC cluster.
Services
Since computer chips have reached maximum speed, computational computing advances by the use of high performance clusters such as the BigDawg supercomputer. Leveraging BigDawg’s power maintains SIU’s competitive edge as a research university.
SalukiTech formally known as Technology Services, provides customer service and support for future/current/past students, faculty, staff, retirees, and guests. We also provide support for centralized areas that rely on the Office of Information Technology (OIT) for technology resources. Our goal is providing value added service to the campus community: appropriate technology tools, responsive support, and outstanding service. Members of the SIU campus community can access our Service Catalog.
SalukiTech has the largest and most diverse group of employees among the OIT divisions. Our team includes students with diverse backgrounds, interests, and majors and professionals with various technology skills, experience, and expertise.
Olinda Hubbs, Interim Director
Contact: SalukiTech, 618-453-5155
Location: Northwest Annex, Building A
Hours: University hours (various areas work hours as required and to support special events, and 24/7 emergency monitoring)
Responsibilities
Desktop Support supports and services University-owned computers and equipment. They also support local networks for centralized departments across campus. Desktop Support act as liaisons between the Office of Information Technology and the centralized department(s) they serve.
Computer Learning Centers (CLCs) are computer labs managed and supported by OIT. They offer general access computing as well as computer classrooms.
Services/Systems/Areas Supported
Telecommunications (Telecom) works to keep the campus connected by phone. To maintain reliable and high-quality service, telecom works diligently to maintain the campus infrastructure for telecommunication services. To report telephone issues or line-related problems contact Telecom at (618) 453-2484.
Troy Wiseman, Information Technology Manager/Administrative Coordinator
Manager-Network Engineering/Telecommunications Services
Location: Vernon Sternberg Building, Room 117
Hours: University hours (after hours as required, with 24/7 emergency monitoring)
Responsibilities:
Telecom provides all phone services to the administrative side University--keeping faculty and staff connected to each other and the outside world by phone. Additionally, Telecom provides landline phone service to students who reside on campus.
Departmental Services
Student Services